Restocking fees are an important aspect to consider when making a purchase, especially when it comes to machines, accessories and tools. At Royal Prints Electronics and Machinery Limited, we want our customers to have a clear understanding of how restocking fees work and why they are implemented.

Restocking fees are a percentage charged to customers who return a product for a refund or exchange. In our store, we have a restocking fee of 10%. This means that if you decide to return an item, 10% of the original purchase price will be deducted from your refund.

Why do we have a restocking fee? Restocking fees are put in place to cover the costs associated with processing returns and preparing the product for resale. When a product is returned, it needs to be inspected, tested, and repackaged before it can be sold again. This process requires time, resources, and labor, which is why a restocking fee is necessary.

It's important to note that restocking fees are not meant to discourage returns or exchanges. We understand that sometimes a product may not meet your expectations or fit your needs, and we want to make the return process as smooth as possible. However, the restocking fee helps us maintain the quality of our products and ensure that they are in excellent condition for future customers.

Before making a purchase, we encourage you to carefully review the product description, specifications, and customer reviews to ensure that it meets your requirements. If you have any questions or need assistance, our knowledgeable customer service team is always ready to help.

Restocking-fee for cancelled orders

For any order you wish to cancel you would be charged a 10% restocking fee. Packages that were collected by couriers, packages not yet shipped to you but however has shipped from supplier. Once unopened and not yet collected will be charged restocking-fee and will be minused from your refund total.

If you do need to return a product, please follow our return policy guidelines. The restocking fee will be deducted from your refund, and the remaining amount will be credited back to your original form of payment.

Restocking fees are a standard practice in the ecommerce industry, and they help businesses maintain their operations and provide excellent customer service. At Royal Prints Electronics and Machinery Limited, we strive to offer high-quality machines, accessories and tools, and we appreciate your understanding and support.

Thank you for choosing Royal Prints Electronics and Machinery Limited. We look forward to serving you and helping you with all your machinery needs.

The Customer will be charged a Restocking Fee of 10% of the cost value of goods for any unopened Products in original condition. The Customer will be charged an Inspection and Repacking Fee of 20% of the cost value of goods for any open box items or items not in their original condition. We charge these fees, which are automatically deducted from your refund amount.

Restocking Fee means a charge to cover the costs of handling goods returned (not being goods that are defective or damaged or that do not comply with the order or quote).